Chelsea House Clearance Accessibility Statement

This accessibility statement describes how Chelsea House Clearance and related Chelsea clearance services work to make our online and on-site activities accessible. We recognise that people use many different assistive technologies and we are committed to providing an inclusive house clearance Chelsea experience for customers, carers and representatives. Our aim is to make information clear and easy to use when arranging residential clearance in Chelsea or engaging our removal and clearance support.

We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level across our public content and service flows. WCAG 2.1 AA compliance helps ensure text contrast, scalable content, predictable navigation and accessible forms for people with a range of needs. We regularly review our pages and documents to align with recognised standards and improve the usable experience for those needing assistance.

Our website and customer portals are tested for screen-reader support and keyboard navigation. Screen readers are supported by clear document structure, meaningful headings and ARIA labels where appropriate. Keyboard-first users can access menus, links and form controls without relying on a mouse; focus order is logical and visible. If you rely on adaptive hardware or specialist software for Chelsea house clearance interactions, please let us know so we can make reasonable adjustments.

Standards and accessibility features

Below are examples of features we maintain to improve accessibility for house clearance in Chelsea:

• Clear headings and semantic markup to help screen readers interpret page structure.
• Keyboard operability for navigation, shopping cart, and booking flows.
• High contrast palettes and scalable text for readability.
• Accessible documents available in common formats on request.

We provide alternative formats for key materials such as quotes, invoices and clearance lists. These can include large print, electronic text-only files and other accessible structures. If you need a document in a particular format for a Chelsea clearance job, we will endeavour to supply that format within a reasonable timeframe. Our team is trained to recognise and support requests in person and during booking conversations.

How we test and maintain accessibility

We carry out periodic checks using automated tools and manual testing with assistive technologies. Our accessibility programme includes code reviews, contrast checks, and user-path testing. We use ARIA attributes where necessary to improve interaction with dynamic content and forms. Continuous improvement is a priority and we log known issues and plan fixes into our development and content schedules.

We recognise there may be known limitations in some legacy documents or third-party content used during a clearance. When a specific item cannot be made fully accessible immediately, we offer workarounds such as providing the information in another format or arranging verbal support. Our on-site teams are briefed on accessibility needs during Chelsea house clearance visits and we adapt equipment and communication methods as needed.

Accessibility also extends to physical visits and collections. Staff receive training on dignity, safe handling and respectful communication to support customers with mobility, sensory or cognitive needs. If a customer or their representative requires extra time, clearer signposting or an alternative appointment format, we will make reasonable adjustments to the booking and clearance process.

To request accessibility support or reasonable adjustments, please contact our accessibility team through the regular contact channels provided on our service pages or during your booking. We do not publish direct details in this statement, but we commit to responding promptly and arranging the help you need. We are dedicated to ensuring Chelsea house clearance services are accessible: inclusive, tested and continuously improved.